Commissioning Engineer (All US Offices)
The Customer Support team is a vital part of the overall Metaswitch organization, and has played a key role in the successful deployment of Metaswitch equipment to provide next generation voice services in 300 carriers’ networks. Our customers have consistently reported the exceptional quality of Metaswitch’s customer support as one of our key differentiators.
The team comprises
- industry veterans with a vast range of experience in support
- engineers who previously worked in the product development team and in many cases wrote the software that they are now supporting.
Within the Customer Support team, our Commissioning team is responsible for working with new customers to install their Metaswitch equipment, configure it to meet their needs, migrate services from their legacy platforms, and assist with customer testing to ensure the product is fit for purpose. We require additional commissioning engineers to perform the technical aspects of this work.
This will include
- answering customer questions about our products
- configuring IP addresses and software on newly installed servers using command-line, graphical and web-based interfaces
- testing the external interfaces to our products to validate the configuration
- troubleshooting any problems that arise
- working with customers to design class 4/5 switch translations as required for their network
- occasional on-site visits to customers
- designing and planning PSTN migration procedures to allow customers to seamlessly move their subscribers onto Metaswitch equipment.
The role will suit
- an experienced telecoms technician with good IP skills
- an IT technician with some experience of telecoms.
As the company is expanding, this role has the opportunity to change and extend over time, depending as much on the capabilities of the individual as anything else.
For this position, we need someone who is
- very smart technically, and quick to learn new things
- able to communicate with customers in a friendly and confident manner
- very well organized – able to handle multiple simultaneous tasks without losing track of each one
- self-motivated, reliable and trustworthy, with the ability to complete tasks with little or no direct supervision
- willing to travel occasionally (approximately once every 8 weeks in general – with additional travel in the first two months for training)
- able to work as part of a close-knit team.
Knowledge and experience of telecoms in a class 5 switching environment is strongly preferred, but not essential.
The successful candidate will be based in one of our three US support offices (Reston, VA, San Francisco, CA, or Richardson, TX).
Our packages are above the normal range to ensure that we attract candidates of exceptional quality. We will offer a very competitive starting package of $70k to $90k and possibly more (depending on the qualifications and experience of the person appointed).
The company is privately owned partly by top-tier investment firms Francisco Partners and Sequoia Capital, and partly by the Employee Benefit Trust (EBT) which provides a performance related bonus plan, equitably rewarding employees for their contribution and encouraging long-term commitment. The company also operates an employee share plan which enables all our people to benefit from the increased value of the company.
In addition, all employees receive the following benefits package, which is a combination of what you would expect from a modern, well-managed organization - along with one or two specials of our own.
- We provide excellent retirement benefits (10% of salary contributed by the company into your retirement fund), short and long-term disability insurance, private medical and dental schemes.
- Employees receive three weeks paid holiday in the first 12 months, rising to four weeks paid holiday (pro-rata) for the second and subsequent years, as well as public holidays.
- We have team and office morale events with a very generous budget. Activities can vary from drinks, bowling or go-karting with your team mates, to a day or weekend away with a larger group.
In terms of personal development, we offer the opportunity to do an interesting and demanding job in a well-managed and very successful company. Despite being established for 30 years, we are a young, dynamic organization with an outstanding record of getting the best out of people – which is why our staff retention is exceptionally high.
Recruitment at Metaswitch is designed to be thorough and tough, yet informative and friendly.
Firstly you will have a telephone interview with one of the managers in our Customer Support team. This will give you an opportunity to find out more about the role and find out whether you are suited to Metaswitch. If successful, you will then normally be asked to come for two visits. The first will be a half-day interview at either our San Francisco or Reston Office when you will be asked to complete a number of short exercises. If you are successful, we will invite you over to our Head Office in London, UK for a full day session to meet more people, including one of our Chief Executives, and complete a number of further exercises to assess your suitability for the role.
Please send a comprehensive resume (including all academic grades) to our email address
. If you have any further questions or queries please contact Jenny Lynch at the same email address.
We look forward to hearing from you.
Metaswitch is an equal opportunities employer.